melibo Ticket Automation
Automatic response to support emails and tickets
Integrate melibo's Ticket Automation into your email, ticket and helpdesk systems.
Our AI agents answer requests automatically, provide intelligent response suggestions and organize your tickets through routing and categorization - the AI upgrade for your helpdesk!
Companies that use our ticket automation
The Ticket Automation stages
Level 1
Categorization of the support ticket
Your AI agent analyzes incoming tickets and categorizes them automatically to enable efficient processing and increase clarity.
Level 2
Automated response without loss of control
Your AI agent can answer both simple and complex support requests automatically by email. You can decide which requests should be automated and which should be forwarded - you remain in control.
Level 3
Intelligent ticket routing
Your AI agent forwards tickets to the right team members based on content and urgency to ensure that each request is handled quickly and competently.
Level 4
AI response suggestions
Is the customer inquiry too complex to automate directly? No problem! Your AI agent gives you suggested answers to each support ticket to shorten the processing time and improve the quality of the answers.
4 reasons why your company should introduce ticket automation
Shorten first response and average handle time
Ticket automation enables your support team to respond to inquiries more quickly. Automated response suggestions and direct responses from the AI agent significantly reduce processing times. This leads to a more efficient use of resources and higher team productivity.
Reduce your costs
Do you have a high first touch resolution? That means a lot of potential for ticket automation! By automating recurring mail requests, fewer support tickets are created and operating costs are reduced. Your company saves time and money as less manual intervention is required and your support team can focus on more complex requests.
Increase your CSAT score
Fast and precise responses to customer inquiries increase customer satisfaction. The automated categorization and assignment of tickets ensures that every request is processed quickly by the right person. This leads to a reduction in the Customer Effort Score (CES) and strengthens customer loyalty.
Build a scalable support department
With ticket automation, you can easily expand your support team and adapt to growing requirements. Automation reduces the need for resources, even if the ticket volume increases, and ensures that your support team works efficiently even at peak times.
Ticket Automation
Integrate melibo's Ticket Automation into your email, ticket and helpdesk systems. Our AI agents answer requests automatically, provide intelligent response suggestions and organize your tickets through routing and categorization - the AI upgrade for your helpdesk!
Integrate ticket automation into your systems
We offer our ticket automation for any customer service tool. Connect melibo to your ticket stack and automate all your customer requests in the future.
melibo Ticket Automation + GREYHOUND Software
melibo is a proud partner of GREYHOUND. Our ticket automation can therefore be easily integrated into GREYHOUND's customer service software. The combination of these systems is particularly suitable for e-commerce companies.
What our customers have to say
Dieter H.
Head of department, OS
Elena K.
Team Lead Customer Support, Papershift
Dieter H.
Head of department, OS
Philipp Reif
Co-Founder Oatsome
Silke Lex
Customer Service, VfL Wolfsburg
Hendrik K.
Online Marketing Manager, travelite
Tim L.
Head of Customer Service, Unitedprint
Pia R.
Head of Customer Service, Miomente
Elena K.
Teamlead Customer Support, Papershift
Dieter H.
Head of department, OS
Philipp Reif
Co-Founder Oatsome
Silke Lex
Customer Service, VfL Wolfsburg
Vanessa van den Boom
Online Marketing Manager, travelite
Tim L.
Head of Customer Service, Unitedprint
Enzio Reuß
Head of Customer Service, Miomente
